TimeTell Helpdesk

How and when can customers contact the TimeTell Helpesk?

Support & Maintenance

All TimeTell customers have a Support & Maintenance contract. This contract includes regular software-updates and access to our TimeTell Helpdesk. Each customer appoints a TimeTell administrator within its organization. This person’s name is listed in the contract. Only TimeTell Administrators are allowed to contact our Helpdesk.

TimeTell Administrator?

In order to provide the best service we can, it is important we have listed the correct TimeTell Administrators of our customers. Are you not sure who this person is for your organization or are you not sure if the correct person is listed in our system, please contact our Sales Department.

Availability

Our Helpdesk can be reached by e-mail or phone from Monday – Friday from 9h00 – 12h30 and 13h00 – 17h00 CET. Click here for (contact) information on the TimeTell Helpdesk.

Support Portal

The TimeTell Support Portal is available 24/7. Here customers can find extensive information and documents such as manuals, release notes and technical documentation. TimeTell customers receive login credentials via the Helpdesk.