Hosting & information security

Hosting

TimeTell software is available as online or as on-premises solution. For TimeTell Online we have a co-operation with our hosting partner ACC ICT based in Nieuwegein in the Netherlands. They are a very solid provider, with a professional service solution, meeting the highest requirements. The datacenters are situated in The Netherlands (Amsterdam, Delft and Haarlem).

ACC ICT holds ISO 9001-, ISO 27001-, NEN 7510 and ISAE 3402 certificates. This guarantees the quality of the hosting and information security. To continue the ISO certificates, audits are repeated periodically.

TimeTell was one of the first organizations to make use of the continuity arrangement of ACC ICT. This arrangement guarantees our online continuity.

Information security

For our internal processes, we work conform the ISO 27002 norm. Furthermore we have had pentests performed on our data-infrastructure. The results of these tests show that our infrastructure is secure and reliable. For the pentest performed most recently, we have received the maximum result of 5 stars.

The General Data Protection Regulation (GDPR) was introduced in 2018 . Our services fully meet the lawful requirements. To achieve this we have consulted the lawyers of our trade association NLdigital.

Along with the Dutch Data Protection Authority (Dutch DPA) NLdigital has developed a Data Pro Certificate. With this certificate IT organizations can show they have taken all necessary measures to comply with the GDPR. TimeTell was one of the first organizations to obtain the Data Pro Certificate. We have developed a ‘Data Pro’ processor agreement, there is a data security breach protocol and TimeTell is admitted in the Data Pro Register. The associated work methods and attitude are embedded in our company culture.

Information security is an ongoing process. To guarantee our information security now and in the future, our privacy officer and our two security officers continuously monitor our work methods and attitude.

Questions?

Do you have questions about our hosting and/or information security? Feel free to contact us. You can reach us by phone +31 (0)70 311 48 11 or via our information request form.