How and when can customers contact the TimeTell Helpesk?

Support & Maintenance

All TimeTell customers have a Support & Maintenance contract. This contract includes regular software-updates and access to our TimeTell Helpdesk. Each customer appoints a TimeTell administrator within its organization. This person’s name is listed in the contract. Only TimeTell Administrators are allowed to contact our Helpdesk.

TimeTell Administrator?

In order to provide the best service we can, it is important we have listed the correct TimeTell Administrators of our customers. Are you not sure who this person is for your organization or are you not sure if the correct person is listed in our system, please contact our Sales Department.

Availability

Our Helpdesk can be reached by e-mail or phone from Monday – Friday from 9h00 – 12h30 and 13h00 – 17h00 CET. Click here for (contact) information on the TimeTell Helpdesk.

Tips from our Helpdesk

• Manuals and Release Notes are available on TimeTell Plaza. You can find TimeTell Plaza under the Help button in the toolbar of your TimeTell application.
• In many cases the problem you wish to discuss with the Helpdesk can be best explained with screenshots. These can be send to the Helpdesk by e-mail. This gives the Helpdesk time to asses the issue at hand and formulate the best possible solution.